Out of hours emergency service
If you have a Gas leak please contact Transco on 0800 111 999
If you have any other kind of emergency that cannot wait until the next working day, you can contact Linbroook who run our ‘Out of Hours’ emergency service on 07971136781.
The emergency service exists for genuine emergencies. It is expensive to operate. Please help us to keep rents reasonable by using it only in an emergency. Where the service has clearly been abused, call-out charges will be passed on to tenants. The following may help you decide whether to call on the ‘Out of Hours’ service.
When you report a repair we categorise it as follows:
Emergency – which we will try to fix within 24 hours.
This could be:
- Burst water main
- Flooding
- Gas leak
Urgent – which should be fixed within 5 working days.
This could be:
- Minor plumbing leaks or defects
- Blocked drains, sinks, basins, bath or toilet
- Defective cistern or overflow
Routine – which should be fixed within 10 working days.
This could be:
- Repairs to walls, brickwork, slates or tiles
- Repairs to, or clearing of gutters and downpipes
- Repairs to kitchen fittings
We are responsible for repairing the following:
- Repairs to the structure and exterior of the property
- Repairs to the installations
- Repairs to the common parts
- External decorations
Tenants have an obligation to make good any damage (other than fair wear and tear) to the premises or the Association’s fixtures and fittings, or to the common parts caused by the tenant or any family member, associate or visitor of the tenant invited to the premises; and to pay any costs incurred by the Association in repairing any damage.
Such damage might include the following:
- Damaged toilet bowls or sinks
- Replacement of all glazing, doors etc
- Minor fixtures and fittings such as curtain rails, sink plugs